FAQ
1. WHAT ARE YOUR MINIMUM ORDER QUANTITIES?
MOQ for sportswear starts from 2000 pieces per color per design.
MOQ for circular knitwear starts from 3000 pieces per color per design.
MOQ for Sweater knitwear starts from 1000 pieces per color per design.
MOQ for denim starts from 1000 pieces per color per design.
MOQ for Leatherwear starts from 500 pieces per color per design.
2. HOW LONG DOES THE PROCESS TAKE FROM DESIGN TO DELIVERY?
From design to delivery, the whole process usually takes about 3 months. Product development lead-time: 2 weeks from the payment of the product development charges and when all the details are confirmed. Sample lead-time: 3-4 weeks from the date once the tech packs are approved, and the purchase of notions/ labels/tags/packaging is made unless otherwise stated.
Mass production lead-time: 4-8 weeks from the date we received the approved tech packs, payment of the deposit, purchase order, notions/labels/ tags/packaging in order unless otherwise stated. Click here for an overview of how long each stage of the process takes.
3. WHAT FABRICS DO YOU HAVE?
We have a library full of circular knitted fabrics such as cotton, bamboo, modal, denim, and also silk, leather, and many others. We will gladly show you our fabric swatches depending on your budget and designs. We also offer fabric sourcing as part of our service should you have a particular fabric in mind that is not available in our library.
For more information about fabrics, check out our fabric glossary page: Fabric glossary
4. HOW DO I SELECT MY FABRICS?
Once you have filled in our pre-fill form with your fabric reference for each design, our sourcing team will take 2-3 days to source for suitable fabric options and send them to you for your selection before we start on the sample in your selected fabrics. The cost of shipping the samples will be borne by the customers.
5. RETURN OF PRE PRODUCTION SAMPLES
We require all approved samples to be sent back to our factory as the working and approved reference before we start production. The cost of shipping the samples will be borne by the customers.
6. SAMPLE REFUND POLICY
Sample fees can only be refunded in full if more than 1000 pieces of the sampled design in the sampled color is ordered. There is no refund for print, dye, embroidery unless more than 1000 pieces of the sampled design in the sampled color is ordered.
7. CUSTOMIZED GARMENT ACCESSORIES / PACKAGING SERVICES
At TCP, we offer the possibility to have your own customized hardware, garment accessories and packaging to create a fully branded product. Click to find more about our range of custom solutions for your brand: Labels and packaging
8. MODE OF PAYMENT
Our Payment Procedure: We request our customers to opt for Irrevocable/ Transferable LC at sight, Bank transfer. For smaller quantity orders we instruct the buyer to remit 50% advance and 50 % against delivery. For Medium and Big quantity orders we work based on LC at sight.
For Salesman Sampling, development charges would be charged and 100 % advance payment has to be made by our customer.
9. SHIPPING OPTIONS
We provide both air and sea freight services via our various shipping partners. However as sea freight is charged on a CBM (cubic meter) basis, it might be advisable to use air freight for quantities smaller than 3000 units as it more cost and time-efficient. For smaller quantities, we do deliver at your doorstep. Customs taxes and duties might be charged on shipments going to your destination. Please note that the customer will be required to bear for the cost of these taxes and duties.
10. EXPORT CLEARANCE
All shipments handled by CP will have their export permits and customs documentation done and these charges are included in the shipping charges. If you wish to make your own shipping arrangements, please note that TCP will price the order on a FOB (Free on board) basis and TCP shall not be responsible for the export clearance of the goods to your destination.
11. INSURANCE
For shipping, we do not buy insurance by default. For instances where the shipment is missing or are stuck in your destination country customs, The Calendula Park is not liable for any losses after the goods have been handed over to the shipper. Please kindly arrange for the purchase of insurance based on your cargo invoice value to ensure your goods against such force manure occurrences.